MINI Countryman

Our star rating

information

What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.

The following comments are unedited and submitted as part of the online survey process.

Click here for more information.

Sales

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4.9

6 comments from
9 reviews

Service

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4.3

15 comments from
45 reviews

Sales
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3.8

"Dealer agreed a contribution that I wanted up front and was unresolved. The cheque had not been prepared when I collected the car. Mix up with plate, took the egde off a pleasurable experience"

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5.0

"Very helpful, particularly finance which was all sorted out in the day"

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5.0

"Ed was charming and professional, made the purchase easy going and stress free"

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5.0

"Cotswold Gloucester were brilliant, especially the exceptional salesman Ed Champion who gave me easily the most enjoyable sales experience of my life"

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5.0

"Really pleased with the whole process of buying a new car great service and a really positive experience."

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5.0

"Edward was particularly personable and thorough"

Service
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5.0

"They let me use the desk."

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5.0

"Everything went very smoothly."

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2.0

"No courtisy car was offered, with my hussband Nissan they always provide a car, so i thought that part of the service was poor."

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5.0

"Nice people"

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5.0

"They always take great care of my beloved mini"

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5.0

"Very welcoming and excellent service"

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3.5

"Had to wait longer than told, don't like to pay for courtesy car"

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3.9

"I would have liked to know why both 1st and 2nd vouchers were used from the TLC booklet and not have to ring for an explanation."

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4.0

"it was good"

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5.0

"Customer service is great."

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3.2

"Peception did not check the type of service I required, which included leave car, return later in day and was sent to service waiting area"

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5.0

"Car was collected from work and delivered back to work. Brilliant service, love the air freshener"

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5.0

"completely satisfied with the service and a really nice touch to receive a follow up call to see if I was happy with the service"

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5.0

"the staff are very helpful and friendly and nothing is too much trouble for them"

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4.0

"Rob Barrett has always been very professionAL AND TREATED ME VERY WELL"